Caller Data Collection 650-50-85-50

(Revised 5/15/2012 ML #3328)

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I & R services use a system of collecting and organizing consumer data for appropriate referral and to help identify gaps in service available throughout the state.

  1. The consumer data collection and reporting methods will facilitate the analyses needed to support:
  1. The human service needs of the consumer
  2. Management information needs
  3. Community needs assessment
  1. The data collected will provide information on consumer needs to help identify:
  1. Gaps in service
  2. Insufficient resources
  3. Level of services requested
  4. Trends of unmet needs
  5. Socio-economic and demographic data
  1. Consumers have the right to decide what information they want to share with I & R staff.

 

  1. Data collection reports should facilitate the gathering of the following information, as available from the caller:
  1. Family name, address, telephone number
  2. Demographic data (age, sex, race/ethnicity, rural/urban, functional status, income, etc.)
  3. Name of individual for whom services are sought if other than caller
  4. Problems presented by caller and problems as assessed by staff
  5. Services needed
  6. Organizations to which caller was referred
  7. Nature of request
  8. Method of contact with I & R service (letter, telephone, walk-in, e-mail)
  9. How did the caller find out about the I & R service
  10. Follow up results, including whether or not the caller received services